
Collections Strategy in 2026: What Actually Works (Based on Real Agency Data)
One agency's daily collections went from $2,000 to $13,000. It was not a software upgrade. It was a strategy shift: authenticated links, self-service payment plans, and SMS campaigns that drive consumers to the portal instead of waiting for agent calls. Self-service portals now drive 70% of payments at one agency. The four pillars that separate growing agencies from stagnant ones: self-service portal, omnichannel communications, platform automation, and compliance infrastructure.
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