Drive Recoveries with Our Self-Serve Debt Collection Portal

Recovery rates increase and revenue skyrockets when you give consumers access to an easy-to-use self-serve debt collection portal that supports quick, independent action and recurring payments.
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Self-Serve Portal Means Fewer Touches, More Collections

Agent calls are stressful for consumers and resource-draining for your company. Tratta’s debt collection portal increases recovery rates while slashing the need for direct 1:1 communication.
Optimized Conversion Funnels
Customer self-service and easy recurring debit card payments are the keys to high-efficiency, low-effort debt resolution.
Millions of Interactions
An intuitive interface encourages consistent consumer engagement, boosting user satisfaction and directly resulting in more regular payments.
Reduce Operational Costs
When fewer agent interventions and fewer resources are required, more of every payment turns into profit.

Millions of consumers trust companies that use Tratta

hims logoOpendoor logoBolt logoThe Athletic logoGroupon logoGroupon logoGroupon logoAlign Balance logoCouch Lambert logoStenger Stenger logoVeloctity logo
Frictionless Access and Verification
More Verified Payments
Frictionless Access and Verification
With 28 possible ID combinations, consumers can verify their identity without frustration - reducing drop-offs and abandoned payments. Guest payment option delivers a 96% success rate on verification, making it easy to pay without logging in.
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    White-labeled, mobile-responsive portal
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    Customizable, ADA compliant user interface
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    Multi-language (English/Spanish) support
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    Embedded email/SMS “magic links” with secure tokens eliminate the need to login
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    Comprehensive payment options
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    Real-time balance validation before each payment
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    Guest payment options
Flexible Payment Plans
Comprehensive Payment and Settlement Toolkit
Let consumers settle their debt their way, instantly. Our flexible debt collection portal supports multiple payment options: full balance, partial payments, payment plans, and settlement offers.
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    Manage interest-bearing payment plans calculated using the Actual/365 method, with projections based on account-specific rates and balances.
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    Split payment across multiple options
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    Customize settlement offers at the firm, client, or individual level
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    Group plans per client requirements
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    Overpayment protection reduces back-office issues
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    Integrated payment history across portal, IVR, future channels
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    Account dashboard with drill-down and parent/child views
Payment & settlement
Account overview
Consumer-Controlled Access
User Preferences and Support Tools
Give consumers full control while remaining compliant with real-time, mobile-friendly access to balances, payment history, documents, and disputes. Compliance and accessibility are built into every feature.
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    Real-time consumer account access
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    Comprehensive, consumer-set notification controls
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    Secure document center with upload and download capability
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    WCAG-compliant design and customizable notification preferences
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    e-Signature option
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    Dynamic portal flags to personalize user interface
Tailored to Your Flow
Quick, Fully-Branded Deployment
It only takes a few days to start maximizing profit with a fully white-labeled debt collection portal built to handle enterprise-level traffic and continually boost recovery rates.
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    Provisioned SSL, DNS, and white-label URL
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    WCAG accessibility plug-in and bilingual IVR included
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    Customizable CSS accommodates your logos, colors, and typography
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    High-convert QR codes
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    Embedded conversion intelligence and behavioral analytics
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    Drill-down dashboards
Rapid deployment

Trusted. Certified. Proven.

Tratta is backed by industry certifications and associations that ensure compliance and credibility you can count on.
National Creditors Bar Association - Industry Partner 2025AICPA SOC logoPCI logoRMAi logoACA International logo
Quick Info, Deeper Insight

Frequently Asked Questions

Do you have questions about how our debt collection portal can increase recovery rates at your company? Get the answers here.
How are returned payments handled?
What can consumers do in the self-service portal?
Can consumers reset their password on their own?
Can consumers have multiple accounts?
TESTIMONIALS

Industry Praise for Tratta’s Software and Debt Collection Portal

Why do debt collection executives love working with us? The reasons are as unique and the collections teams we serve.
‘‘The reporting is faster, way more accurate, and it's saved our team a ton of time. We’re getting insights we didn’t have before, and that’s helping us make better decisions faster. Huge thanks to the team for getting this up and running — it’s making a big difference already!’’
Testimonial user
Jason Thompson
Chief of Staff, Accelerated Receivables Solutions
‘‘After 2.5 years of collaboration between Tratta & InDebted, it’s inspiring to see continuous improvements and an ever-growing number of self-serving customers, a testament to our enduring partnership and a shared focus on the customer.’’
Testimonial user
Tim Collins
General Counsel, InDebted
‘‘Tratta has significantly enhanced RGS’s operational efficiency by automating processes to collect more payments online. I confidently recommend Tratta as a game-changer that delivers tangible results and empowers businesses to thrive in an increasingly digital world.’’
Testimonial user
Chad Kruse
CIO, Williams & Fudge & RGS Financial
CUSTOMER-FIRST

Incomparable Customer Service is Our Number One Priority

From initial inquiry to seamless customer self-serve debt collection portal implementation and ongoing user support, every Tratta team member is committed to your total satisfaction.
‘‘We typically get the information we need the same day. It's been a great customer experience.’’
Clint Knisal, Director of Risk Management and Collections, Multi Service Fuel Card
Read Success Stories
Rapid Onboarding
We’ll implement your new portal, integrate with existing systems, and train your people in 30 days.
White Glove Service
We will demonstrate our commitment to you with patience, responsiveness, and respect at all times.
Human Support
Enjoy 24/7 support ticketing and 99% same day response rate. No chatbots or offshore call centers.
Clear Communication
Questions? Concerns? We’ll tell you when you can expect resolution, then follow up on time.
FEATURES

Recover More Debts in Less Time

Our software includes a debt collection portal and powerful suite of features built with you in mind.
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Consumer Self‑Service Payment Portal
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Payments and Merchant Services
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Multilingual Payment IVR
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Omnichannel Communications
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Tratta Campaigns
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Reporting and Analytics
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Customization and Flexibility
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Integrations
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Security and Compliance
Ready to Get Started?
Schedule a personal tour of Tratta and see our debt collection portal in action.
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