Increase Recovery Rates with Omnichannel Debt Collection

Personalize outreach across channels with dynamic campaigns, trackable messaging, regulatory disclosures, and integrated e-sign and document workflows — all automated, and all in a single platform.
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Omnichannel Debt Collection Paves the Way to More Recoveries

Feelings of disempowerment lead many consumers to avoid debt collectors. Give them a way to control how you communicate, then reach out via their preferred method, and watch as they promptly respond.
Higher Response Rates Drive Revenue
Smart channel-routing, personalized templates, and multi-step email/SMS campaigns help you reach each consumer in their format of choice.
Built-In Compliance Increases Consumer Trust
Tratta’s self-serve preference center, automatic opt-in/opt-out enforcement, state disclosures, and FDCPA rules minimize regulatory risk and complaints.
Automation and Data-Driven Optimization Increase Efficiency
Automated workflows, real-time analytics, and drill-down dashboards boost communication performance, lighten your team’s workload, and accelerate consumer resolution.

Millions of consumers trust companies that use Tratta

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Communication Preferences
Compliant Consumer ControlS
Self-Serve Consumer Preferences
When consumers manage communication choices, it's easy to stay compliant while contacting them in the way they prefer.
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    Self-serve consumer center
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    Consent workflows with audit trails
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    E-signature support
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    Customizable email suppression controls
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    State and regulatory disclosures
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    FDCPA time-of-day logic
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    Bilingual IVR rules
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    Multi-method consumer verification and online dispute tool
Smarter Outreach Everywhere
Omnichannel Engagement
Contact every consumer in the right place, at the optimal moment, and with the perfect brand-consistent message.
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    Multi-channel communication across email, SMS, chat, phone, bilingual IVR, and QR-code letters
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    Channel-specific routing (email for settlements, SMS for reminders, etc.)
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    Branded, customizable email and SMS templates
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    Resource allocation efficiency
Omnichannel engagement
Automated outreach
Optimize Every Touchpoint
Automated Outreach and Personalization
Use customizable templates and intelligent campaign triggers to guide users with dynamic, tailored workflows across channels.
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    Branded communication templates
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    Behavior-driven campaign automation
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    One-time or ongoing messaging, from reminders to settlements
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    Event-triggered messaging based on payment activity or dispute status
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    Payment-plan reminders and confirmations
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    Automatic generation of documents and notices
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    e-Signature workflows
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    Customized correspondence drop-ins (state disclosures, branded content)
Insight-Driven Results
Tracking and Optimization
Optimize engagement and performance with quantified data visualization and real-time analytics, campaign tracking, and conversion tools. Gain insights to optimize message timing, content, and channel strategy.
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    Attribute responses directly to SMS campaigns
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    Use QR codes to drive consumer self-service
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    Track detailed email & SMS metrics (opens, clicks, conversions, bounces, blocks)
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    Leverage advanced dashboards for payments, reversals, settlements, and engagement
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    Monitor full campaign performance with journey views, link tracking, and in-portal actions
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    Manage templates and delivery with tools like spam scrubs and deliverability reports
Tracking and Optimization
Quick Info, Deeper Insight

Frequently Asked Questions

Do you have questions about our omnichannel debt collection software? The answers you’re looking for are here
How are campaigns and notifications managed?
How does texting work within Tratta?
Can we integrate a live chat tool?
Does Tratta support broadcast messages via email and text?
Can Tratta block emails from work domains?
How are bounced emails and texts handled?
TESTIMONIALS

Industry Praise for Tratta’s Omnichannel Debt Collection Software

Why do debt collection executives love working with us? The reasons are as unique as the collections teams we serve.
‘‘With Tratta, we deployed a wildly successful multichannel outbound campaign within 21 days of launch, doubling our monthly self-serve in under 2 months.’’
Testimonial user
Matt Ernst
CIO, CMI Group
‘‘The first contact is typically about helping the customer get set up with Tratta. After that, it's pretty much hands off. The customer can self-serve. That is a big benefit for our team.’’
Testimonial user
Mike Janakes
President at FMA Alliance, Ltd.
‘‘Tratta has significantly enhanced RGS’s operational efficiency by automating processes to collect more payments online. I confidently recommend Tratta as a game-changer that delivers tangible results and empowers businesses to thrive in an increasingly digital world.’’
Testimonial user
Chad Kruse
CIO at Williams & Fudge & RGS Financial
CUSTOMER-FIRST

Incomparable Customer Service is Our Number One Priority

From initial inquiry to seamless customer self-serve debt collection portal implementation and ongoing user support, every Tratta team member is committed to your total satisfaction.
‘‘We typically get the information we need the same day. It's been a great customer experience.’’
Clint Knisal, Director of Risk Management and Collections, Multi Service Fuel Card
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Rapid Onboarding
We’ll implement your new portal, integrate with existing systems, and train your people in 30 days.
White Glove Service
We will demonstrate our commitment to you with patience, responsiveness, and respect at all times.
Human Support
Enjoy 24/7 support ticketing and 99% same day response rate. No chatbots or offshore call centers.
Clear Communication
Questions? Concerns? We’ll tell you when you can expect resolution, then follow up on time.
FEATURES

Collect More Debts in Less Time

Our omnichannel debt collection software includes a powerful suite of features built with you in mind.
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Consumer Self‑Service Payment Portal
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Payments and Merchant Services
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Multilingual Payment IVR
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Omnichannel Communications
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Tratta Campaigns
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Reporting and Analytics
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Customization and Flexibility
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Integrations
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Security and Compliance
Ready to Get Started?
Schedule a personal tour of Tratta and see our debt collection software in action.
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