Embedded Two-Way Debt Collection Contact Center

Simplify Work with a Modern Debt Collection Contact Center

Discover the power of an all-in-one solution that replaces spreadsheets and scattered tools with a centralized ticketing system and documents interactions for easy management and instant audit readiness.

Unified Inbox

Access and manage every consumer ticket in one place. No more toggling between email, phone, and legacy tools.

Comprehensive Records

Ensure fast audit readiness and demonstrate complete compliance by automatically documenting every interaction in a single shared location.

Secure Messaging

Send notifications confidently without compromising consumer data or exposing sensitive content in standard emails.

Built for Recovery

Equip Agents with Powerful Tools

Empower team members to track, manage, and resolve inquiries directly within your debt collection Contact Center’s integrated console.

Agents can:

Track collection status (Open, In Progress, Resolved) and reassign agents
Reply directly to consumers with text and attachments
Quickly access tickets from Customer and Account detail pages

Seamless CX

Increase Recovery Rates with a Better Consumer Experience

Improve engagement and drive revenue by allowing consumers to view conversation history and respond on their own terms.

Consumers can:

View all conversations and create new tickets via the portal
See unread message counts in the navigation bar
Reply via the Collect portal or respond directly to email notifications

360° Visibility

Oversight and Reporting

Maintain strict control with built-in reporting features and detailed, audit-ready interaction logs.

Managers can:

Monitor email flags directly in Reports
Document every interaction in a single location to assure compliance
Assign user permissions so only appropriate team members can respond

Frequently Asked Questions

Do you have questions about our debt collection Contact Center? You'll find the answers you’re looking for here.

TESTIMONIALS

Industry Praise for Tratta’s Debt Collection Software

Why do executives at debt collection agencies and legal recovery firms love working with us? The reasons are as unique as the teams we serve.

‘‘Tratta has significantly enhanced RGS’s operational efficiency by automating processes to collect more payments online. I confidently recommend Tratta as a game-changer that delivers tangible results and empowers businesses to thrive in an increasingly digital world.’’

Chad Kruse

CIO at Williams & Fudge & RGS Financial

‘‘The reporting is faster and more accurate. It's saved our team a ton of time. We’re getting insights we didn’t have before, and that’s helping us make better decisions faster. Huge thanks for getting this up and running — it’s making a big difference already!’’

Jason Thompson

Chief of Staff, Accelerated Receivables Solutions

‘‘Amazing. Better than expected. We didn't really even know how bad it was before the switch since we didn't get numbers and reports like we do now from you. We are collecting more, and have more data to make better business decisions going forward.’’

Robert MacArthur

Technology Suppor Specialist, Collect Northwest & Resolution Receivables

FEATURES