Collection Email for Debt Recovery

Smarter Outreach Quickly Leads to Higher Recovery Rates

Optimize engagement and increase revenue when you connect with consumers via personalized debt collections email campaigns that provide the secure, frictionless payment options they prefer.

Automated Outreach

Base campaigns on abandoned checkout recovery or other behavior-based triggers to re-engage users.

Guaranteed Compliance

Easily enforce regulations including allowed contact hours, suppress work domains, and manage bounces.

Actionable Analytics

Precisely measure campaign ROI by monitoring and viewing email opens, link clicks, and payments.

Automated Contact

Personalized Campaigns and Notifications

Build no-code automated workflows that dynamically scale your collections email strategy with embedded customizable templates, merge fields, and event-driven triggers.

Frictionless Payment Access: Send password-free magic links that route consumers directly to secure self-serve payments or settlement offers, reducing drop-off and accelerating resolution
Event-Driven Account Progression: Trigger automated emails based on payment activity, newly added documents, or dormant accounts to keep balances moving without manual follow-up
Built-In Bilingual Communication: Expand reach and improve engagement across diverse consumer populations by conducting outreach and delivering automated notifications in English or Spanish
Abandoned Checkout Recovery (ACR): Automatically detect when a consumer verifies identity in the portal but exits before paying, then send a targeted follow-up collections email designed to recover the transaction
Document Notifications: Automatically notify consumers when new statements, balance confirmations, or other account documents are added, with customizable “Your documents are ready” templates
Campaign Attachments: Securely attach paid-in-full letters and other account documents directly within email outreach. Deliverability reporting tracks attached file names to support internal documentation and compliance visibility

Increased Compliance

Detailed Tracking, Reports, and Documentation

Comply with strict FDCPA and other regulations while gaining deep visibility into campaign performance while also protecting sensitive data and accurately attributing every payment.

Work Domain Protection: Automatically prevent emails sent to employer domains and permanently suppress hard bounces to reduce third-party disclosure risk and protect deliverability
Secure Message Delivery: Send notifications through secure message links that keep sensitive debt details out of the email body to support privacy requirements and reduce exposure
Audit-Ready Reporting: Document outreach activity and consumer notification status with detailed reports with clear “Email Sent” and “Email Enrolled” flags
Email Events Report: Track campaign and transactional email performance in one place, including delivered, opened, and bounced messages, so you can identify invalid addresses and maintain a clean file
Bounce Handling: Permanently suppress hard bounces from future sends. Soft bounces remain active except for mailbox full errors, which are automatically suppressed for 30 days to preserve sender reputation
Deliverability Insights: View “Scrub Reason” indicators explaining why a subscriber was excluded before sending, along with final status timestamps for stronger documentation and operational visibility
Campaign Tracking: Monitor when consumers click from an email to set up a payment or payment plan, with full-funnel tracking that connects send, open, click, and completed payment activity
Email Flags in Reports: Transaction and Payment Plan reports include “Email Sent” and “Email Enrolled” columns, helping you confirm digital notifications and determine when physical letters may still be required for compliance

Empower Your Team

Agent Communication Tools

Give agents the tools they need to clearly, securely, and confidently communicate with consumers. Support compliant two-way conversations, streamline payment outreach, and maintain full control over how sensitive information is delivered.

Two-Way Messaging: Enable structured back-and-forth communication through a secure ticketing system that allows consumers to reply via email notifications or the portal and gives agents the option to send secure messages that protect sensitive details
Flexible Payment Link Delivery: Send payment, payment request, or settlement offer links directly within a collections email, with the option to update the consumer’s profile or use the address for a one-time compliant send